![]() The volume can't be adjusted Go to the next step. The volume can be adjusted You can use the earbuds to adjust the volume. Select the L ( Left) or R ( Right), and set the function to Volume Control.In the System tab, on the right side of the Change the button function menu, select Settings icon.Open the Sony | Headphones Connect app.Follow these steps to use the Sony | Headphones Connect app to change the setting to allow you to adjust the volume using the headphones (earbuds):.If the issue is still not resolved, the earbuds may malfunction and require repair. The issue is not resolved Turn off other wireless devices or move away from those devices because wireless interference can cause the issue. Use a different device or application, or consult a manufacturer of the device or application. If you have a different smartphone, Walkman, or another device, try to perform a Bluetooth pairing with the earbuds and one of these other devices: The issue is resolved The connected device or application may be the cause. Watch this video or refer to the Initializing the headset to restore factory settings page for instructions: Note: Initialization returns the earbuds to the factory settings, and all Bluetooth pairing information is deleted. ![]() The issue is not resolved Go to the next step. The issue is resolved The issue may have been caused by a temporary malfunction of the earbuds. Watch this video or refer to the Resetting the headset page for instructions: The issue is resolved The issue may have been caused by a temporary malfunction of the earbuds or connected device or ambient sound.
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